Support Tickets Daily Target Calculator

Calculate the average work target per available day for support tickets.

How to use Support Tickets Daily Target Calculator

1. Enter Remaining Work, Days Available in the labelled units. 2. Days available must be positive and are entered by you. A fractional result is an average; round up for a whole-item daily allocation and account for the final remainder separately. The estimate excludes new tickets, reopens, escalation, service-level priorities and variation in resolution time. 3. Select Calculate or press Enter to see the result. 4. Select Select Copy result to copy the answer, or Reset to clear the form.

Why use this tool?

Use this tool to calculate the average work target per available day for support tickets. Use the same resolved-ticket definition and a comparable ticket mix for workload and throughput.

How the calculation works

Daily average = remaining work ÷ days available. Days available must be positive and are entered by you. A fractional result is an average; round up for a whole-item daily allocation and account for the final remainder separately. The estimate excludes new tickets, reopens, escalation, service-level priorities and variation in resolution time. Numeric results use up to six decimals, with scientific notation for tiny nonzero values. Fractional averages and capacity are equivalents; allocate whole items and remainders separately when appropriate. Entered decimal arithmetic is applied before display rounding. Numeric inputs/results and durations in seconds are bounded by magnitude 9,007,199,254,740,991.

Example

Support Tickets example: 60 tickets ÷ 3 entered days = 20 tickets per day on average.

Practical tip

Use the same resolved-ticket definition and a comparable ticket mix for workload and throughput.