Support Tickets Progress Calculator

Calculate completed work as a percentage of the stated total for support tickets.

How to use Support Tickets Progress Calculator

1. Enter Completed Work, Total Work in the labelled units. 2. The total must be positive and use the same work-unit basis. Values above 100% are shown; check for extra scope or inconsistent totals. The estimate excludes new tickets, reopens, escalation, service-level priorities and variation in resolution time. 3. Select Calculate or press Enter to see the result. 4. Select Select Copy result to copy the answer, or Reset to clear the form.

Why use this tool?

Use this tool to calculate completed work as a percentage of the stated total for support tickets. Use the same resolved-ticket definition and a comparable ticket mix for workload and throughput.

How the calculation works

Progress = completed work ÷ total work × 100. The total must be positive and use the same work-unit basis. Values above 100% are shown; check for extra scope or inconsistent totals. The estimate excludes new tickets, reopens, escalation, service-level priorities and variation in resolution time. Percentages use up to two decimals, with scientific notation for tiny nonzero results. The denominator must be positive. Results above 100% are displayed rather than capped. Entered decimal arithmetic is applied before display rounding. Numeric inputs/results and durations in seconds are bounded by magnitude 9,007,199,254,740,991.

Example

Support Tickets example: 30 tickets ÷ 60 tickets × 100 = 50%.

Practical tip

Use the same resolved-ticket definition and a comparable ticket mix for workload and throughput.